Surrey GU8 5QR
Tel: 01428 682218 Fax: 01428 685790
Milford Crossroads Surgery
Surrey GU8 5JD
Tel: 01483 414461 Fax: 01483 418479
Witley Surgery: Mon-Fri 8:00-18:30
Milford Surgery: Mon-Fri 8:00-18:30
We would like to take this opportunity of welcoming you to our Practice and to give you more information about the services we provide and the staff available to offer you assistance.
We have two surgeries:
Witley Surgery is a purpose built surgery with four consulting rooms, a treatment room and a dispensary.
Milford Crossroads Surgery offers four consulting rooms and two treatment rooms.
Both surgeries have access and facilities for disabled people.
We provide a full range of general medical services including Well Women, Asthma, Diabetic, Travel Vaccinations, Flu, Antenatal, Baby and Child Health Surveillance.
We offer dispensing services from our Witley Surgery for patients living more than a mile from a chemist. We provide a delivery service for our dispensing patients if they are house-bound or disabled. We provide full primary care medical services in a welcoming friendly atmosphere.
Would it surprise you to hear that 54% of all people needing appointments at the surgery are seen within 24hrs of contacting us? This rockets to nearly 90% seen within 7 days. . The message is clear – people want advice from their GP surgery quickly, and while we provide what we believe is an excellent service, we want to make it even better. We believe that adding telephone access to your GP will help do this.
The practice vision is for any patient to be able to access a GP on the same day – every time. We know that symptoms can cause anxiety and stress while you wait to see a GP. It isn’t fair to expect patients to know what counts as an urgent problem – most medical problems feel urgent when they are your own.
In the mornings between 0800-0830 all of our receptionists will be paired with a GP to help direct incoming calls.
At present all of our appointments are booked ‘blindly’ – because we don’t believe you should be quizzed by non-clinical staff on the phone. This does sometimes mean that people don’t get the most timely appointment for their particular problem or they may not want to see a doctor in person at all but feel there is no other way.
By changing how we do things, if you need to be seen, you will be seen on the same day by the best medical professional for your problem. If it really is an urgent medical issue, the doctor will ensure seen as early as possible – avoiding a wait for the late evening clinic for those problems that really shouldn’t wait. No-one will be turned away if they need to see a doctor or if they want an appointment .
Many people have busy lives and have questions or issues that perhaps do not need a face to face appointment – we aim to reflect these changing patient needs by dealing with these on the phone if appropriate without compromising care.
Will people be turned away if you have no appointments left?
No. The appointments system will be dynamic to cope with fluctuations in demand and we will see everyone.
Does this mean the doctor won’t see me and will try and deal with me on the phone instead?
Absolutely not. We do not envisage any drop in our workload and this is not a method of keeping people away from the surgery– if people want to be seen, they will be seen. We aim to offer more choice and convenience by speaking to a GP first.
What happens if I ring for a same day appointment after the 0800-0830 period?
Our receptionists will fit you in to any remaining appointments that are free for that day, or you can request a telephone consultation.
Can I still book appointments in advance?
Yes, appointments will still be pre-bookable. We envisage most patients will use the same-day access given that less than 10% of appointments are booked more than a week in advance (and most of these are at the doctor’s request).
If you are planning to be seen in the future we would advise consideration of an earlier telephone consultation – therefore the doctor can determine if blood tests/xrays etc are needed and can arrange these prior to seeing you in person.