The practice offers an internet service called Patient Access, which allows you to access a range of service via your own computer or smartphone. Once you have signed up, you will be able to:
- order repeat prescriptions
- view limited access to medical records including information about medication, allergies, vaccinations, test results.
The service is completely voluntary. If you do not want to use it, your treatment will not be affected in any way.
What are the advantages?
- It’s convenient; you can use it even when the practice is closed
- It saves you time making telephone calls
- It’s fast and direct as the information goes straight to the practice’s computer system
- It’s secure and there is an audit trail of all activity
- You can easily check information about your current appointments and medication
- It will free up the telephone system for other patients
How do I get started?
- To be able to use the system you must have a computer or smart phone with internet access.
- Ask to register for Patient Access or download and complete the form (see below) and bring to reception.
- You must provide two forms of identification. One document must include a photo proof of identification with date of birth and full name (passport or driving licence). Second proof of identification must include your name and current address such as utility bill or any other appropriate documentation.
- When you have completed a consent form the receptionist will be able to process your registration. You will need to sign the form in front of the receptionist.
- The receptionist will give you details of how to log on to the service including a PIN and password.You must keep these login details safe.
- You need to use these credentials to register on the Patient Access website. Instructions will be provided. Once you’ve register on to the Patient Access website you can start using the service straight away.
Who can apply?
- Patients must be aged 16 years or over to register for an online account. If you are applying for an online account for yourself please ask for the Patients Registration Form.
- Parents may apply for an account on behalf of their children where both parent and child are registered at the practice, and the child is aged under 11. Please use this form to register.
- Carers may apply on behalf of patients they care for where both are registered at the practice and the carer has legal Power of Attorney for the patient or has been given explicit patient consent.